Companies struggle to meet customer expectations. What can you do about it?

Singapore leads Southeast Asia in happy customers but is still lagging behind the global average, according to the findings from the latest <a href="https://www.zendesk.com/customer-experience-trends/">Customer Experience Trends Report</a> from Zendesk. ...

Countries in the Asia Pacific showed the greatest differences in download experience: Opensignal Study

Depending on the country, the 4G download speed users experience per hour could be as much as 30 Mbps faster than the speed experienced just a few hours later, according to findings from an Opensignal report. 

Lower 2019 forecast for Thailand GDP

On the back of increased risks to exports and government consumption and investment not accelerating as much as expected, Citi Research is lowering its 2019 and 2020 forecasts for Thailand from 4.0 to 3.8 and 3.9 to 3.8 respectively, said analyst Nalin Chutchotitham in a report on Monday. 

Path laid for establishment of regional trademark registration system

Delegates at a meeting of national intellectual property (IP) offices of the ASEAN member states met on Monday to discuss the scope of a feasibility study to be conducted by the ARISE+ IPR programme, as they grappled with issues that need to be studied to further prospects for a regional trademark...

Indonesia, Thailand election outcomes to be market neutral: DBS

Policy continuity expected regardless of results, say economists

Asean to rely on domestic demand for 2019 growth: HSBC

In the face of external weakness, private consumption must be the driver of growth, said HSBC economists

Indonesia rate hikes unlikely despite widening current account deficit: Citi

As long as capital inflows suffice, Bank Indonesia is unlikely to raise policy rates, says Citi economist

The Philippines central bank keeps policy rate on hold; more focus on domestic liquidity

The Philippines’ central bank on Thursday kept its benchmark interest rate on hold at 4.75 per cent as widely expected by economists, while cutting inflation forecasts for 2019 and the year after.

Indonesia's Q4 GDP rose slightly to 5.18% in Q4, beating economist expectations

Indonesia’s economic growth went up marginally to 5.18 per cent in the fourth quarter of 2018, from 5.17 per cent in Q3.

Thailand’s growth in 2019 likely to ease; central bank leaves key rate unchanged

Thailand’s economic growth in the fourth quarter of 2018 is likely to pick up from Q3, as stronger net trade balance and tourism offset a slight ease in domestic demand, according to Maybank Kim Eng economists Lee Ju Ye and Chua Hak Bin.

Infrastructure, consumer and tech industries expected to benefit in a Jokowi victory: Fitch Solutions

With the Indonesian general elections slated for April 2019, Fitch Solutions analysts are expecting President Joko Widodo, also known as Jokowi, to succeed in his re-election bid.

Trade conflict impact lessened by rise of Asean+3 demand: study

Asean+3 has itself become a key source of final demand, cushioning the region from trade conflict spillovers, says the Asean+3 Macroeconomic Research Office.

Southeast Asia journey to adopt clean and low carbon technologies a bumpy one

Southeast Asian countries are beginning to transform the way energy is produced and consumed in order to transition to a low carbon, sustainable economy. But the journey has been a bumpy one and the region has overall been slower to adopt clean and low carbon technologies largely due to an ongoing ...

Southeast Asian merchants lead in benefiting from Chinese mobile payment: Nielsen report

Southeast Asian merchants are leading those in other regions in benefiting from Chinese mobile payment, according to data from the 2018 Trends for Mobile Payment in Chinese Outbound Tourism survey conducted by Nielsen and Alipay. 

Technology policy likely to stay its course in Indonesia: Fitch Solutions

The re-election of Indonesian President Joko Widodo is positive for the continuity of key technology policies and the growth prospects of the IT, consumer electronics and telecoms sectors for the country said Fitch Solutions Macro Research in a report on Jan 18. 

Power infrastructure to drive Indonesia's energy sector growth: Fitch Solutions

Construction of coal-fired power plants will be the main supporter of growth in the sector.