HAVING spent most of her banking career in the payments space, Choo Wan Sim’s ability to use data has helped her bring new perspectives to the table when it comes to running UOB’s digital bank.

“Coming from cards to digital banking, I got the team to make sure that a lot of their business decisions are backed by data,” said Choo, who is head of UOB TMRW Digital. “Numbers tell a lot of things, and how you interpret them will affect your decision.” (*See amendment note)

Choo shared that the transition from cards and payments to heading UOB’s digital banking business was a challenge.