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Dialling up the future of call centres at banks

DBS spent S$10m in the last 5 years to personalise handling customers' needs which may involve calls to the customer centre

Published Fri, May 22, 2020 · 09:50 PM

Singapore banks

Singapore

HERE'S a peek into the future of customer centres at banks.

An online transaction fails to go through, and right there and then, the bank will send the customer a chat message, a text, or an e-mail, before having him or her ring up the bank to deal with the problem.

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DBS

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Dialling up the future of call centres at banks

KEYWORDS IN THIS ARTICLE

Banking & Finance

Japan frets over relentless yen slide as BOJ keeps ultra-low rates

Rescue pup to meme star: the real-life ‘Dogecoin’ dog

Five new charges for money laundering accused Zhang Ruijin before his plead guilty mention

Bank of Japan keeps rates steady, projects inflation staying near 2% in coming years

Weak yen pressures Bank of Japan’s interest rate decision

Basel Committee adds climate risks to banking supervision standards

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