How to show appreciation, even if you are the office Grinch

AN older business owner once pulled me aside to express her bewilderment that young people apparently all want a pat on the back for doing a good job at work.

"But isn't that what they are hired for?" she asked me, baffled.

I am no spokesperson for Millennials out there, but I seriously doubt that workers - regardless of age - expect praise for simply doing what is required of them.